We can’t figure out why, but many of you are still reluctant to sign up for automatic propane delivery. It’s especially puzzling when you consider that it’s a FREE service and that it makes ensuring your winter warmth much easier.
We use a sophisticated computerized system that monitors the weather and keeps track of your fuel use. This lets us know exactly when to schedule your deliveries so you always have propane when you need it. You never have to worry about running out of fuel! In fact, we guarantee you won’t run out!* When you sign up for automatic delivery, you’ll enjoy a worry-free fuel supply. That means:
*If you get automatic deliveries and we let you run out of fuel, we’ll give you a $50 account credit!
We offer free automatic delivery because it prevents run-outs and emergency deliveries. It’s in our interest to minimize emergency deliveries because they mean last-minute changes to our regular, carefully planned delivery schedules. And, of course, if it’s the middle of the night, we have to wake a driver and call him in to work.
If you’re getting automatic deliveries now and your heating requirements change, please let us know. For example, if there’s a new baby in your household or if remodeling has increased your home’s size, we need to know so we can adjust the timing of your deliveries to reflect your increased, or decreased, need for fuel.
If you own your propane tank, before we fill a “will call” tank with propane, we perform a safety gas check. For first-time customers, this service is complimentary. But repeat customers who own their own tank and are “will calls” can save the $79.95 gas check fee by signing up for automatic delivery.
One misconception some people have about automatic delivery is that we wait for prices to rise before making deliveries. Not only is that impossible (because we can’t predict what’s going to happen with prices), it would also mean constantly juggling our delivery schedule. Finally, if we waited for high propane prices before making our automatic deliveries, we would risk having customers run out of fuel before we got to them, which is exactly what we are trying to prevent. We stay in business by making customers happy, not by creating problems for them that leave them angry and frustrated.
No matter your delivery preference, you may qualify for a wireless tank monitor. We can install a device that wirelessly monitors your fuel usage in real time, so we will always know the actual amount of fuel in your tank.
Please contact us if you would like to enroll in our free automatic delivery program or find out more about a wireless tank monitor.