Dear Valued Customer,
Much of the country is in a short-term energy crisis right now.
Natural gas prices, electricity rates and oil prices all spiked amid the widespread blackouts in Texas and the bitter-cold temperatures that have gripped much of the country in recent weeks.
Unfortunately, propane prices haven’t been immune to these market forces.
Wholesale propane prices have nearly doubled over just the last few weeks. We’ve taken great pains to pass as little of that increase to our customers as possible. The retail price you are now paying does not fully reflect the increase we’re seeing in wholesale costs.
This is much like when the price of coffee, milk or any commodity rises. It’s not the local supermarket that is profiting. The sooner prices drop, the happier we’ll be.
We have plentiful and secure storage capacity and we maintain strong relationships with multiple propane suppliers. We are doing everything possible to ensure we can deliver, no matter the cost or difficulty we face—even when other companies cannot deliver.
We also have programs created to help you keep payments manageable. Many of these plans start after the winter, but they will help make things easier for you going forward. Please feel free to contact us if you need to make payment arrangements.
Rest assured, we’ll do everything possible to keep your propane costs fair.
Please reach out to us if you have any questions or concerns.