Not long ago, we asked our customers what they wanted from a home comfort provider. We took their suggestions and ideas and used them to create Service Advantage—a package of services that is one of the most comprehensive offered in the industry.
With Service Advantage you can enjoy true peace of mind about your home comfort because you have all these valuable benefits:
We use a sophisticated tracking system that monitors the weather and your fuel use patterns to make sure you always have fuel when you need it. If a Service Advantage customer ever runs out of fuel, we’ll give him or her $50 credit! That’s our guarantee!
We respond to emergency calls 24 hours a day, 7 days a week. If a Service Advantage customer loses heat, we’ll be there in less than three hours, during normal business hours. Again, that’s guaranteed!
With Service Advantage, your heating fuel bills and service plan costs are spread out into equal monthly payments. Each payment is the same so you’re never hit with a big, unexpected fuel bill, even if temperatures plunge and you need two deliveries in the same month.
Service Advantage customers don’t have to worry about huge repair bills if their system runs into trouble and needs service. That’s because they’re covered by our comprehensive service plan, which pays for dozens of expensive repairs and maintenance procedures, including parts and labor.
We call Service Advantage customers to remind them when it’s time to have maintenance work done on their equipment. If we can’t reach them by phone, we send a notice in the mail. And when the maintenance appointment is booked, we even send a confirmation notice.
You’ll receive $75 in Loyalty Credits each year you remain a Service Advantage customer, up to a total of $600. Loyalty Credits can be used toward the purchase of home comfort equipment from Wilson, such as boilers, air conditioning systems, water heaters and more. Plus, Service Advantage members are notified of special offers on equipment purchases.
If we don’t live up to our guarantees, we will give you a $50 account credit!