Dear Friends,

In recent years, we’ve invested heavily in greener approaches to doing business so that we can do our part to preserve the environment, including delivering clean-burning Bioheat Plus® fuel and using eco-friendly propane autogas for our vehicles.

Now we’ve taken steps to help the environment by eliminating an enormous amount of paper waste. That’s why we will soon be providing you with an electronic delivery ticket instead of a paper one. By virtually eliminating printed delivery tickets, we will also be able to streamline expenses and avoid supply-chain delays.

After a fuel delivery, we will email a copy of your invoice with an image of the delivery ticket. To make this successful, please contact our office to make sure that we have your correct email address on file. Or, if you prefer, you can update your email address from your online account. If you do not have an email address, don’t worry, we will send you an invoice through regular mail—instead of leaving a paper delivery ticket at your house.

If you’re on a monthly payment plan, you can log in to your online account to view your delivery history. To make this as convenient as possible, please download our mobile app so you can check your account anytime on your phone, from anywhere.

If you have questions, please call our office. We hope our commitment to being as environmentally friendly as possible brings you some extra comfort this season.

Warmly,
David O’Connell

These days, it’s hard to find a heating-fuel and service company that isn’t part of a national chain or a major corporation. So it’s no surprise when our customers tell us how much they appreciate working with a family-owned company that’s been in the neighborhood for 95 years.

In our business, we believe in the Golden Rule: Treat your customers the way you’d like to be treated. People tell us they value our fair and transparent pricing as well as all of the services we offer that make their lives a little easier.

Rest assured, you can count on us for dependable deliveries and emergency service no matter how bad the weather gets. Please let us know what we can do to help throughout the heating season.

Although propane is odorless in its natural form, a chemical compound is added to give it a strong, unpleasant smell that is similar to the odor of rotten eggs or a skunk’s spray.

But there are situations that may prevent you from detecting that telltale odor in the event of a leak. Commonly known as “odor loss,” this can be caused by:

• too much air, water or rust in your propane tank.
• an underground propane leak. (Soil diffuses propane’s odor.)
• odor “sticking” to the inside of the propane distribution pipes.

That’s why we recommend installing a propane gas detector (or detectors, depending on the size of your home). Follow your manufacturer’s instructions for placement and maintenance. You should also react immediately to even the faintest propane odor (or your gas detector’s alarm) by leaving your home and calling for assistance.

Your safety is our number one priority

Our online portal gives you the freedom to check your account, make payments and do so much more on the go!

Conducting business with us online gives our customer service team more time to answer questions, troubleshoot equipment problems, and, most important, dispatch a technician when a customer has a heating emergency.

That’s why we encourage you to download the Wilson Oil & Propane mobile app— available for iOS and Android devices. It provides access to your account 24 hours a day, so you can pay bills, get information, and schedule service when it’s convenient for you. Find out how simple it can be. Just search for us on the App Store or Google Play.

Paul Nazzarro heads the Nazzaro Group, which focuses on the successful commercialization of biodiesel and Bioheat fuel in the U.S. He also represents the National Biodiesel Board, helping to develop and implement training and communication programs.

Q: Does Bioheat fuel really burn more cleanly than natural gas?

A: Yes. Unless produced through renewable processing, natural gas simply cannot adjust its carbon score downward, which makes Bioheat fuel the common-sense choice for 21st-century home comfort. Studies show that Bioheat fuel blends of 2% or more produce lower greenhouse gas emissions than natural gas when evaluated over a 20-year period.*

Q: Why does Bioheat fuel generate fewer emissions?

A: Bioheat fuel is a blend of biodiesel and traditional petroleum-based heating oil. Biodiesel, which is made from vegetable oils or animal fats, is considered a biogenic fuel that reduces carbon 100% compared to burning fossil fuels like natural gas. Fossil fuels like natural gas take carbon stored in the ground and put 100% of that carbon into the atmosphere. In comparison, the combustion of biofuels and other biogenic energy sources actually recycle carbon dioxide emissions through renewable plant materials and other biomass feedstocks. That’s why you’ll be hearing a lot about net-zero carbon emissions in the years ahead.