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Betsy and David O’Connell

Dear Friends,

Generations of families have trusted their comfort to our family over the 90+ years we’ve been in business. We believe this is because we are committed to treating our customers right, and making their comfort our number one priority.

Consider what our customer Paul Hoerner said about us:

“My family has had decades of service from Wilson. When the 30-year-old central air unit finally gave up the ghost, there was only one company to call: Wilson. The folks who came out to install the new system remembered my dad, who had owned the house since 1976. The installation was not easy with an old house and ductwork, but the crew did an exceptional job of making the finished product a work of art. Thank you, Wilson, for serving two generations of my family.”

There’s no better endorsement than word of mouth. When you hear good things about a business from someone you trust, it means more than any advertisement. So when our customers say great things about the services we provide and the work we do, it means a lot. We’re thrilled to have 283 reviews — and counting — on our website. Please check them out. We’d love to hear from you too.

And if you have some constructive criticism, we want to hear that too — we can’t fix a problem if we don’t know about it.

Warmly,
David and Betsy O’Connell

Gremlin tank monitor

Our Gremlin tank monitor records your oil or propane levels with amazing precision. You’ll get a real-time look at how much fuel you have left (and so will we). This makes it extremely unlikely that you will run out.

Family bonding

If there have been changes in your household that will increase your fuel usage, you don’t have to ask us to adjust your delivery schedule. Technology will let us know! This is ideal for customers who are away for extended periods in the winter. And it’s perfect for everyone with busy lives. You’ll have one less thing to worry about!

It takes about 10 minutes to install a monitor, which will provide you with real peace of mind, for minimal cost. Call or contact us to see if you qualify.

Dad and son jumping on bed

Being safe at home becomes a lot easier when you rely on oil or propane heat — and us! To keep you even safer this season, we offer some advice.

Power outage = no heat

During power outages, we receive many calls from customers who have fuel but can’t get heat. Unfortunately, your heating system will not run without electricity — no matter whether your fuel is heating oil, natural gas, propane or, obviously, electricity. (Only some very old heating systems can operate without power).

If your home is without power for an extended period of time, unplug appliances and turn off circuit breakers. This will prevent surges when the electricity returns. Before restarting your system, check that the system’s power switch and circuit breakers are back on. Do not press your unit’s reset button more than once.

Snow scene

Once you have power back, make sure that there is no standing water in your basement. If your system requires service to get it started again, for safety reasons it cannot be worked on when water is pooling around it.

If flood water reached your heating system, call us to do an inspection before you restart it. The valves and controls are vulnerable to water damage — even if it cannot be seen. Corrosion begins inside the valves, and damage may not be apparent when the outside is clean and dry.

Don’t DIY

In this digital age, the initial response to solving a problem is to go online and do research. That’s why do-it-yourself (DIY) projects are such a big trend these days. It seems as though people of all ages and skill levels are checking out YouTube videos for a quick-fix way to heal whatever ails their home.

Toolbox

But what those videos usually don’t show is what happens when that amateur repair doesn’t go as planned. Over the years, we’ve seen some costly — and even dangerous — consequences. That’s especially true when someone starts fiddling around with complicated heating systems.

Repairing a heating system presents unique challenges that more often than not require extensive training and expensive diagnostic equipment to assess and fix.

The bottom line: If you need a heating system repair, don’t attempt to do it yourself — call us. Our certified technicians have the training, experience and tools to find and fix your problem quickly, correctly and safely so you can focus on the things that matter in your life — like having fun with your family.

Leave your troubles behind you

If you’ve gone away on a winter vacation in the past, you know how important it is to have someone check your home on a regular basis. That person can contact us if there’s a problem and give us access. (You may also want to consider a lockbox.) But you can do more.

Thermostat

You can add a temperature sensor to your home’s central alarm system. Another option is to install a wireless remote smart thermostat. Once you register the thermostat online, you can use your phone to access it from any location to monitor or adjust the temperature. Some models will even send out an immediate alert if the heat stops and the temperature falls below a certain point.

For added protection, we recommend our automatic delivery service to eliminate the chance of your tank going dry while you’re away. If you already receive your deliveries automatically, please let us know when you’ll be away so we can adjust your “burn rate.”

Lastly, remember to keep your home temperature no lower than the 60°–65° range to reduce the risk of frozen pipes. During extreme cold spells, we recommend setting the thermostat a little higher than that.

Generator safety

With more people relying on both portable and permanent generators than ever before, it’s important to share the following emergency generator safety tips:

Plug

  • Installed whole-house generators should have a transfer switch to ensure a smooth transition when the lights go out. A transfer switch cuts electricity flow to the grid while the generator is on. This prevents the power in the generator from “back-feeding” into outside power lines and potentially injuring utility crews.
  • Never operate a portable generator in an enclosed or partially enclosed space; keep it outside, at least 10 feet from your home and away from windows and doors.
  • If your generator is not connected to a fuel tank, be sure to store its fuel in a properly labeled container.
  • Always use a grounded extension cord with the proper power rating.
  • Have your generator checked and adjusted annually for safety and efficiency.

Ductwork

Did you know that leaky ducts are the root of three big problems in your home: poor air quality and increased allergens, uneven temperature, and unnecessarily high heating and cooling expenses?

Aeroseal, an award-winning breakthrough technology, seals leaky ducts from the inside using high pressure to send a nontoxic aerosol sealant through your duct system. It’s extremely safe and long lasting, and there’s no need to open any walls to apply it.

When we seal your ductwork, warm or cool air stays in your home, keeping you comfortable. Your heating and cooling equipment won’t have to work so hard, and you’ll see that reflected in lower energy costs. Sealing your ductwork will also help alleviate allergies by improving air quality throughout your home.

Schedule an Aeroseal appointment with us by 3/31/19 and we’ll give you a $250 discount off this service. Go to our HVAC section of the website to read more about Aeroseal.

Q: What’s that whistling sound when you fill the tank in my basement?

Matt McGrouty

A: What you’re hearing is your vent alarm — essential to filling your tank safely. Along with your tank, your heating oil storage system includes a fill pipe and a vent pipe. As oil flows from the truck to the fill pipe, and starts filling your tank, air is pushed out. That air goes through the vent alarm — located between your tank and the vent pipe — making a whistling sound. When the whistling stops, we know the tank is just about full.

Q: Why do you need an alarm to know the tank is full?

A: Since the driver can’t see inside the tank as he fills it, the vent alarm is important to help prevent spills. In fact, we are prohibited from delivering if the vent alarm isn’t working. Have more questions about your oil tank or storage system? Give us a call.

An old heating system costs you more: poor performance leads to higher fuel bills, and aging equipment will break down more often when it’s working hard in extreme temperatures. The same is true for cooling systems.

Elderly couple

We can help.

Install a new heating and cooling system — or a new boiler and indirect-fired water heater — and we’ll give you an instant discount of $500. Add up to $500 more in current loyalty credits from your service plan, and you’ll save $1,000! Don’t have loyalty credits? Just call us to learn about special discounts.

Or choose 0% financing for up to 72 months. Either way, you’ll enjoy more comfort while saving money.

Contact us for a free, no-obligation estimate.


The latest from our blog:

Common Air Conditioning Mistakes

Ways to Take the Strain Off Your Central Air System A properly functioning air conditioning system makes it easy for all of us to stay cool at an affordable cost. But it’s easy to make mistakes along the way that could cost you money, especially when we’re trying to muddle through a stifling heat wave like the one we recently experienced. With that in mind, here are some tips from our air conditioning experts to help everything run more smoothly for the rest of the cooling season. Don’t Be Impatient Some people turn off their cooling system when everyone leaves […]
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