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Betsy and David O’Connell

Dear Friends,

Are you ready for another steamy summer? If not, did you know we can help? No matter how hard we try, many customers still do not realize that we offer air conditioning service. In fact, we’ve been handling central A/C installations and service for almost 50 years!

Now is the time to start thinking about staying cool, especially since the last two summers were the hottest ones on record. That kind of heat and humidity puts a big strain on older cooling systems. If your equipment isn’t keeping up, talk with us about replacing it.

A new high-efficiency system could cut your cooling costs in half — and eliminate the expense and annoyance of breakdowns — while keeping your home more comfortable, no matter how high the mercury soars.

Our cooling pros can evaluate your needs and help you choose a cooling system that’s the right size for your home. To sum up, we offer all the same NATE-certified expertise and moneysaving services that we give you for your heating equipment — including service plans and tune-ups.

We’re the people you can trust to help keep you warm in the winter, so why not let us help you stay cool in the summer, too? Please call or contact us through our website to request a no-obligation estimate on a new system or to schedule your A/C tune-up.

Warmly,
David and Betsy O’Connell

You might think that the best way to cool your home is to get the biggest system you can afford. That might keep your home cool, but it will cost more to operate. Also, a system sized too large won’t remove humidity as effectively as a “right sized” system, so it may make you cool but you’ll also feel clammy.

Two dogs


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Our experts can help you assess your needs and show you the best options for your home. There are a lot of factors — the size of your home, the type of insulation it has, its exposure to sun and shade, even how many people live there. We use all this information to calculate your home’s heat gain. The right system will cool your home efficiently and keep you comfortable, while cutting your cooling costs substantially.

Modern technology allows us to find new solutions to old problems. Every year, we see new products and materials that help lower energy costs and improve home comfort. Take a look at where we’ve been, where we are and where we may go next.

A/C keeps getting greener

The extended phaseout of R-22 — the refrigerant used in older home air conditioning systems — has been going on for decades now. The U.S. Environmental Protection Agency mandated the phaseout because R-22, when released into the atmosphere, harms the earth’s ozone layer.

That’s why all A/C systems made since 2010 use a greener refrigerant called R-410A. Of course, R-22 is still being used as a refrigerant in older equipment. There’s no law that says you can’t. But as the availability of R-22 has gotten more limited, it has become more expensive. In less than two years, R-22 will no longer be manufactured at all.

That’s a big problem if your old A/C system leaks R-22 refrigerant and you need to find more.

what you can do

Staying comfortable

One option is to have us retrofit your existing R-22 system to make it compatible with the newer refrigerant. If your system is beginning to wear out, however, it makes more sense to replace it entirely.

If you’re not sure what type of refrigerant your air conditioning system has, please contact us. All of the A/C systems we install use economical and environmentally friendly R-410A refrigerant instead of expensive and scarce R-22.

efficiency matters too

Besides the refrigerant issue, keep in mind that all new air conditioning systems are many times more efficient than models available even a decade ago. Upgrading to a higher efficiency cooling system can save you a lot of money over the long run on utility bills and repair costs.

welcome to the modern comfort zone

Newer homes have a lot of open space, with multiple levels and large windows that bring in natural light. But this modern design presents comfort challenges if there are only one or two thermostats in the house. Rooms with direct sun exposure or those on the upper levels will get too hot. Rooms that are located too far from the thermostat may get too cool. Keeping a consistent temperature in every room presents a challenge.

That’s why the introduction of zone control systems has been a game changer. Basically, more thermostats are added and the ductwork is modified to create additional temperature zones. This allows the heating and cooling systems to provide better temperature control. With zoning, you can heat or cool only the rooms you want, when you want. Besides providing great comfort, a zoning system saves a lot of energy and reduces utility bills dramatically.

what’s ahead?

Ductless mini-split systems — which let you heat or cool virtually any space without installing ductwork — will continue to grow in demand.

Internet of things

There will be more widespread use of smart devices for the home, including programmable touch-screen thermostats with Wi-Fi capability. More people will use apps that let them analyze the energy usage in their home. It’s estimated that 26 billion smart devices will be connected to the Internet of Things by 2020.

Consumers will continue to embrace mobile technologies to set up preventative maintenance and request other home comfort services.

The emphasis on green building design will continue with a strong focus on indoor air quality throughout. This includes a technique known as demand-controlled ventilation, which reduces energy consumption while maintaining proper indoor air quality.

Integrated controls — combining heating, cooling and indoor air quality with electronic air filters and zoning — will become more common.

Recognizing the needs of today’s technology-driven consumers, smart HVAC companies will keep building their online reputation through customer reviews; they’ll also stay connected with younger consumers via social media.

Lower energy costs

Did you know that 40% of air in a typical home escapes through leaky ductwork? That’s air you are paying to cool or heat. When we use Aeroseal® to seal your ductwork, your equipment won’t have to work as hard, and you’ll see that reflected in lower energy costs. Sealing your ductwork will also help alleviate allergies by improving the overall air quality in your home.

If you’re interested in making your home more comfortable, creating a healthier environment for your family or permanently saving money on your energy bills, please complete the comfort survey on our website and submit it to us. You’ll find the survey in the HVAC/Duct Sealing section.

Read the case studies on our website as well to learn how others have benefited.

Cathy Sherlock

To continue to provide you the best service possible, we’ve hired some great people recently, including customer-service representatives Cathy Sherlock and Traci Scherbinske.

Cathy has about a decade’s worth of experience in the home energy business and enjoys interacting with customers daily.

“I feel good working for a family-owned company like Wilson because they always treat both their customers and their employees with respect,” she says. Cathy joined our team last fall. When she’s not at work, she enjoys family time with her husband and 17-year-old son.

Traci Scherbinske

Meanwhile, Traci has more than 20 years of experience as a customer-service representative in various fields. She joined us at the beginning of the year.

“We have some really nice customers, and it’s always a pleasure to help them,” says Traci, whose favorite off-thejob activities include reading, yoga and caring for Junior, her beloved parrot.

Cathy and Traci both came through winter with flying colors. Help us welcome them!

Ed Johnson Sr.

Q: Should I get my A/C system tuned up every year?

A: Yes! The longer you go without getting your A/C tune-up service done, the less efficient your system will become and the greater the chance that it will break down on a really hot day.

That’s one reason every equipment manufacturer requires regular maintenance to keep warranties valid. It’s that important! Keep in mind that

  • regular tune-ups prevent problems that can lead to expensive repairs.
  • a tune-up keeps your cooling system operating at peak efficiency, saving you money on electric costs.
  • a tune-up is not expensive, and it will eliminate hassles.

I recommend enrolling in our cooling system service plan — which includes a yearly tune-up. You’ll also get priority service and guaranteed discounts on all covered repairs.


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