Putting Our Customers First

Posted: February 4, 2015

customer service

Posted: February 4, 2015
Posted by: David O’Connell, President Wilson Oil and Propane

As a locally operated company, we always put customers and community first. Our long track record of coming through for our customers even during the worst weather conditions is a testament to our dedication.

We always prepare for the worst—especially with the “new normal” of extreme weather. That’s why we have an emergency-response plan in place, so when severe weather is in the forecast, we can get to everyone who needs us.

To avoid running out of fuel, and to skip the hassle and worry of watching your tank especially when the weather is bad, consider signing up for automatic deliveries. We schedule deliveries for you based on past usage and weather.

We believe in offering our customers a choice, and automatic deliveries may not be right for everyone, but they do provide convenience, peace of mind and savings for most of our customers. Most of our customers have made the switch to convenient automatic deliveries, but if you prefer to call, it’s important to allow us two business days so we can schedule your delivery. As a general rule, that means you should call when your tank is about one-quarter full to ensure that you don’t run out before we can get to you.

Remember, we are here for you and at Wilson, your comfort is our top priority.

Please be sure to contact us, by phone, 888-607-2621, or by email if you have any questions