Frequently Asked Questions
Q: How many full-time employees do you have?
A: We have 22 full-time employees with 14 service trucks, 12 service technicians, 4 installation vehicles and 9 fuel delivery trucks.
Q: Do you use your own installation specialists or do you hire subcontractors?
A: We use only our own certified, factory-trained technicians. We never hire subcontractors. Our technicians are the most highly trained in the industry. To use subcontractors would be like taking a step down. Your comfort and our reputation are too important to put in anyone else’s hands.
Q: How long does it take to get an estimate on a new heating and/or cooling system?
A: Usually it’s only a matter of hours. We can come out to your home at your convenience, during the day or in the evening. We can be there today if you’d like.
Q: Approximately how long does it take you to complete an installation of a heating or cooling system?
A: Most of our installations are done in a day, though every job is different and some take longer than others.
Q: How are fuel prices set?
A: Heating fuels like oil, propane, and natural gas are traded on the commodities market, where prices go up and down like they do in the stock market. Heating oil, propane and natural gas prices are affected by global politics, demand and many other factors.
Q: At what temperature should I set my thermostat?
A: Different people feel comfortable at different temperatures. Pay less attention to the numbers on the thermostat display (or the position of the temperature indicator on a nondigital display) and more to how comfortable the room feels to you. When you feel comfortable, check the setting. That’s the right temperature for you.
Q: What is the fan “auto/on” switch on the thermostat used for?
A: When the switch is in the “on” position, the fan runs continuously, giving you constant air circulation. You can use the fan “on” setting to reduce temperature variations in a multistory home. When the switch is in the “auto” position, the fan cycles on and off with the rest of the heating or cooling system.
Q: Should I install a programmable thermostat?
A: Absolutely! Programmable thermostats are especially useful for people who are away from home at regular intervals. They allow for customized comfort settings around the clock, and they can cut heating and cooling costs by as much as 33%! See our Thermostats page for more information or call us for a free brochure and estimate.
Q: Which methods of payment do you accept?
A: We accept cash, checks, Visa, MasterCard, Discover. We also offer dealer-sponsored financing for new equipment and installations.
If you have questions other than those listed above, send us an email or give us a call at (888) 607-2621.