Posted: March 6, 2018
I want to personally apologize for any stress you may have experienced regarding deliveries or service during the record-breaking cold wave in early January. I can’t remember a more challenging time.
I’m extremely proud and grateful for how hard our team worked under very harsh conditions. They were on the job seven days a week, around the clock, doing their best to take care of everyone. Our drivers worked 15-hour shifts. For my part, I jumped on a truck to make deliveries during the day and fielded calls and emails from customers at night. Then, on top of everything else, four of our trucks broke down from overuse.
During this time, you may have found it hard to reach us and been concerned about running out of fuel. One way to reduce the risk of problems in the future is to have us put a monitor on your tank.
If you’d like to discuss anything with me personally, please don’t hesitate to call, or email me at: firstname.lastname@example.org
Nothing is more important to me than the trust you place in us to keep you warm and safe.