Wilson Oil - About Us

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Dear Valued Customer:

I want to thank you personally for choosing Wilson to take care of your home comfort needs. Your satisfaction is very important to us. To help us serve you better, would you please take the time to fill out this survey? To show our appreciation, every three months we'll select one survey respondent at random and award a free dinner for two! Of course, you are always welcome to speak to me—or any member of our management team—directly. Thanks for your help!

Sincerely,

David O'Connell
President

Service Excellence Survey

All fields marked with an asterisk (*) are required.

* Customer Name:
* Address:
* Apt/Suite:
* City, State, Zip:	,
* Phone:
* Email:

When you called our office, how well did our staff respond to your needs regarding:

Time left on hold?

Scheduling the service visit at your convenience?

Courtesy, helpfulness and knowledge?

When our service associate came to your home, how effectively did he:

Introduce himself and present a business card?

Utilize the ServAssure/Wilson door mat and shoe covers?

Discuss the problem with you before starting work?

How would you rate our service associate's knowledge of your heating/cooling system?

How well did our service associate respect you, your home and your property?

How well did our service associate communicate with you regarding:

The use of the service report card to help you understand the problem and how it was solved?

The use of the service excellence survey and the importance of your feedback?

I would like more information about:
New Heating Systems
New Air Conditioning Systems
Service Plans
Easy Payment/Price Protection Plans
New Water Heaters
Other

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